FAQ
Cut-off dates for Christmas 2024
HOLIDAY CLOSURE: Oliver Thom Woollahra store will be closed from 24th December until 15th January to undergo a mini refresh. The online store will continue to take orders, however dispatch and in-store collection will be available upon our return in 2025.
What are your accepted payment methods?
We accept all major credit cards as well as Paypal and Afterpay.
$0-$150: $15 flat rate
$150 and over: free shipping Australia-wide (excludes bulky items)
Bulky items: $50 flat rate
Click & collect from our Woollahra store: Free
Do you ship internationally?
Yes, we can! Please contact us with your location and a list of items you wish to purchase and we’ll get back to you with a shipping cost and ETA.
Do you offer trade discounts?
We do! If you are an architect/designer/stylist please email us at info@oliverthom.store for more info.
How long will it take to receive my order?
We will dispatch your purchase within 2 business days of order. If you place your order on a weekend, it will be dispatched the following Monday. You will then receive tracking info via email. Australian deliveries will normally take approx. 1-2 business days for metro areas and 7-10 business days for remote areas. For a more accurate estimate you can calculate shipping rates and delivery times at checkout.
We are proud to use Sendle as our courier of choice, Australia's first 100% carbon neutral delivery service and Australia's first certified technology B Corporation.
P.N. We cannot deliver to PO boxes, locked bags, or parcel lockers.
How will my order be packaged?
Our goal is to protect your beautiful Oliver Thom purchases without creating extra waste and landfill. Our packaging is as eco-friendly and re-usable as possible. Our boxes are either re-used from our deliveries or made of recycled materials so you can re-use them. Your products will be wrapped in our custom Oliver Thom eco-friendly tissue paper and GreenWrap, we will only use bubble wrap if necessary or for larger items.
If you didn’t receive a confirmation of order email, please contact us at info@oliverthom.store.
Do you have a showroom?
Our Woollahra showroom is back open! View our Visit Us page for hours and location info.
What's your return policy?
We accept returns within 30 days (sale items excluded)! We offer an exchange or refund if you change your mind or the product is faulty/damaged on arrival. Please email info@oliverthom.store within 30 days of dispatch with your order details if you'd like to return something.